We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy
Act 1988 (Privacy Act):
obligations under the Privacy Act. As an Australian based organisation, we are bound by the Australian Privacy Principles (APPs) in the
Privacy Act which regulate how organisations may collect, use, disclose and store personal information,
and how individuals may access and correct personal information held about them.
information' has the same meaning as defined by section 6 of the Privacy Act: information or
an opinion (including information or an opinion forming part of a database), whether true or not, and
whether recorded in a material form or not, about an individual whose identity is apparent, or can
reasonably be ascertained, from the information or opinion.
We collect your personal information so that we can provide you with the products, services or information
that we supply. This may include your first name, last name, location, age, phone number, email address,
postal address and payment details that you have provided when interacting with us. We may also collect
information on how you use our website, your product preferences, opinions and other personal preferences.
Other information that may be automatically collected when you visit our website include (without
limitation) your Internet Service Provider (ISP), operating system, browser information, Internet Protocol
(IP) address or other device identifiers, location and time/date stamp. At times, we may collect personal
information from a third party or from a publicly available source, but only if you have consented to your
information being used in this way, or would reasonably expect us to collect it in this way. We only collect
this information from companies or sources that are allowed to disclose it to us. Below you will find a
breakdown of the different ways your personal information is collected.
What we collect from you
When you fill out a contact form on our website, we will collect that information and use it to get in touch
with you in response to your query. We may use the information to reach out to you to inform you of some of
the services we provide, provided it is in line with your original query.
If you sign up to one of our mailing lists, this means that you have opted-in and have consented to us
sending you emails relating to the services or products we provide as a company. Don't worry, we
won't spam you. We send all emails as per the guidelines set out by the Australian Communications and
you sign up with us and create a login with us
When you sign up to our website using your personal details, we will collect this personal information so
that your user preferences are stored when you come back and login.
card payments including PayPal
If you make a credit card payment on our website please be aware that in some instances your credit card
details may be made fully available to us so that we can process your payment. You can rest assured that we
destroy all credit card information the moment the payment has gone through.
If you pay on our website through a payment service such as PayPal, then we will only receive basic
information and confirmation of payment. We will not have any access to your credit card details as these
If you contact us for technical, product or other website related support, we may retain that information on
record so as to process your request as well as for training purposes. Such information may include the
transcript, emails or other information which was relayed by you and Daniel Trucking Group throughout the
support request process.
Cross-border Disclosure of Personal Information
Some of your personal information may be stored with or disclosed to other entities overseas (who are not in
Australia or an external Territory) who are direct partners that assist us in providing our service. As
per APP 8, we have taken steps to ensure that the
overseas recipient does not breach the Australian Privacy Principles. We also have policies and
procedures in place to safeguard the handling of your personal data by such entities.
What we collect and receive from others
We may use your personal information to deliver advertising that is more customised or relevant to
your interests or location. This does not mean that you will receive more ads, it simply means that
we will do our best to make them relevant and tailored to your interests. If you have any questions
or concerns relating to the advertising on our website (either hosted by us or by a third party, ie.
Google AdWords), feel free to contact us.
What we collect from your online activity
performance indicators: these give us information on how our website is used, so
that we can make the necessary improvements or amendments to make your experience better.
Cookies: these give us the statistics to understand how many people are on our website,
which areas are popular and which areas we need to work on.
Cookies: we use these cookies to understand what type of advertising would be better suited
to someone like you. That way, you would receive ads that are more likely to be relevant to you.
browser. However, please bear in mind that this may affect how some items are displayed on our website.
Use and Disclosure
We only use personal information for the purpose which was requested of us, or for the purposes which
directly relate to one of our functions or activities. We will not provide your personal information to
other entities or bodies, or any other party unless one of the following applies (as per and in line with
APP 6 - use and disclosure of personal information):
- You have consented.
- You would reasonably expect, or have been informed,
that information of such kind would be passed on to those individuals, entities or bodies (for more
information, see subclause 6.2).
- It is otherwise required or authorised by law, or
reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or
for the protection of public revenue.
- It may prevent or lessen a serious and imminent threat
to somebody's life or health.
Quality of Personal Information
We do our best to ensure your personal information is up to date and accurate at all times, as this allows
us to deliver a better service to you. If any information we have on you needs to be corrected, please
contact us via email@example.com.
We take active steps to protect the personal information we hold against loss, unauthorised access, use,
modification or disclosure, and against other misuse. Furthermore, each and every Daniel Trucking Group
employee or agent must abide by this policy. While we cannot share with you details of the security systems
and procedures we have in place for security reasons, if you have any questions, you can always contact us
Access and Correction
At Daniel Trucking Group, we do everything we can to keep your personal information accurate. If you find
that any information we hold about you is incorrect, you can contact us at firstname.lastname@example.org,
or as per the contact details below and we will endeavour to assist you with your questions. Please bear in
mind that under Australian privacy laws, there may be situations where we cannot provide access to such
personal information. For instance, if it would reasonably affect someone else's privacy or may pose a
threat to someone's life, health or safety.
When no longer required or requested by you, all personal information is destroyed in a secure manner,
unless required by law.
For any personal information that is collected by third parties, even when you are visiting our website, it
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a
registered APP code, you can contact us at email@example.com
or via another option below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a
complaint to the Information Commissioner on the details below:
of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Fax: 02 9284 9666